NonconformityNCR

A nonconformity is any deviation from a defined standard, procedure, or customer requirement. In ISO 9001 and IATF 16949, nonconformities drive the corrective action process: identify the nonconformity, contain it, determine root cause, implement corrective action, and verify effectiveness. Nonconformities can be identified through internal audits, customer complaints, inspections, process monitoring, or employee observations. They are distinct from observations (which are advisory) and incidents (which involve harm or damage).