QEHSBefore shortlist
Browse anonymised case studies and industry talking points in our public Customers section. No reference call required.
Trust Center
Customer reference program
Every enterprise deal ends with reference calls. Here's how we run them — predictably, respectfully, and without burning out our customers.
For prospects: how references are introduced
Shortlist
Once we are on your shortlist, we introduce you to one non-competing customer in your industry. 30-minute call, your agenda, our customer drives.
Final diligence
Before signature, a second reference covering a different pain point (e.g., one on implementation, one on ongoing support + platform direction).
Post-signature
Your own team becomes eligible for the reference program after 6 months of production use. Participation is always opt-in — we never surface references without consent.
For customers: how the program works
Opt in any time
Toggle the reference flag in your CSM portal or email your CSM. Turn it off any time — the change is instant.
You control the scope
Specify topics you will discuss, industries you will speak to, and whether you are open to competitor prospects. We never forward requests that fall outside your scope.
Referral rewards
Each reference call credits your tenant $500 toward your next invoice (or a charitable donation). Marketing features (logo, case study) earn additional credits on opt-in.
Annual audit
Every 12 months we ask customers to re-confirm opt-in; no automatic re-enrolment. Transparency is non-negotiable.
Request a reference
Already in late-stage? Ask your AE for two reference intros. Not yet engaged? Start with the Customers page or public case studies; we unlock live references at shortlist.