Starter
Starter fast-track
3–4 weeks
Single site, up to 3 modules from the template library, minimal customisation. Production go-live in 4 weeks.
Scope
- •Discovery workshop (half-day remote)
- •Install 3 templates: Incidents, Inspections, Actions
- •Single tenant, single location, default roles
- •Admin-user training (2 sessions) + end-user quickstart
- •Go-live support + first-week hypercare
Deliverables
- ✓Configured tenant
- ✓Admin + end-user training recordings
- ✓Runbook for ongoing administration
Assumptions
- ○Customer provides SSO metadata prior to week 2
- ○Sample data or historical records provided in CSV
- ○Single-language deployment
Multi-site, 5–10 modules, moderate customisation, legacy migration. Production go-live in 8 weeks.
Scope
- •Discovery workshop (2 days on-site or remote)
- •Configure 5–10 modules with tenant-specific field tweaks
- •Location hierarchy + role design (up to 15 roles)
- •Migration from one legacy system via CSV or API
- •SSO + SCIM setup
- •Admin + end-user + mobile training (6 sessions)
- •Pilot (2 sites) → rollout (remaining sites)
Deliverables
- ✓Solution design document
- ✓Configured tenant + sandbox
- ✓Migration run-book + dry-run report
- ✓Training curriculum + recordings
- ✓Post-launch hypercare for 4 weeks
Assumptions
- ○Customer provides legacy data extract in documented format
- ○Up to 3 integrations (SSO + 1 BI + 1 ITSM)
- ○English-primary deployment; 1 secondary language permitted
Enterprise
Enterprise org-wide rollout
12–14 weeks
Global, 10+ modules, deep integrations, custom workflows, multi-language, multi-region. 14 weeks.
Scope
- •Executive alignment workshop
- •Detailed solution design (all modules)
- •Complex workflow authoring (custom guards, effects, approvals)
- •Multi-site + multi-region data residency
- •SSO + SCIM + 3+ system integrations (BI, ITSM, comms)
- •Multi-language deployment (up to 5)
- •Change-management plan + train-the-trainer
- •Phased go-live by region
- •8-week hypercare with dedicated CSM
Deliverables
- ✓Executive alignment memo
- ✓Full solution design + architecture diagrams
- ✓Configured tenant per region
- ✓Integration runbooks
- ✓Training-the-trainer certifications
- ✓Quarterly business-review cadence
Assumptions
- ○Customer appoints program manager + executive sponsor
- ○Integration endpoints available by week 6
- ○Data-residency regions defined before kickoff
Regulated sector
Regulated sector (pharma / oil & gas / critical infra)
14–20 weeks
GxP / ICH-compliant or PSM-aligned rollout with validation artefacts, segregation of duties, tamper-evident records.
Scope
- •Everything in Enterprise rollout, plus:
- •Validation plan (IQ/OQ/PQ) with tenant-specific test scripts
- •Segregation-of-duties role design + attestation
- •Tamper-evident record hashes + e-signature (21 CFR Part 11 / EU Annex 11)
- •Air-gap option or dedicated VPC
- •Regulator-audit rehearsal
Deliverables
- ✓Validation plan + executed IQ/OQ/PQ reports
- ✓Traceability matrix
- ✓Computer-system-validation summary
- ✓Signed-off regulator-audit readiness report
Assumptions
- ○Customer-side CSV / Quality Assurance engagement throughout
- ○Dedicated validation partner (ours or yours) funded separately
- ○Regulator inspection dates communicated at kickoff
QEHS