Corrective and Preventive Action (CAPA)

Corrective and Preventive ActionCAPA

Actions taken to fix a nonconformity and prevent its recurrence.

CAPA separates corrective action (eliminate the cause of the detected nonconformity) from preventive action (eliminate the cause of a potential nonconformity). ISO 9001:2015 uses CAPA as part of clauses 10.2 (nonconformity) and 10.3 (improvement).