QEHSCorrective & preventive action (CAPA)
Structure every CAPA — from root cause to effectiveness check — in one place.
QEHS CAPA workflow guides teams through containment, root cause analysis, corrective actions, and effectiveness verification. Auto-escalation ensures nothing is forgotten. Results feed quality-management dashboards and certification evidence packages.
The problem
- CAPAs live in a spreadsheet that nobody updates after month 1
- No consistent methodology — some teams do five whys, others do nothing
- Actions are emailed; follow-ups are forgotten
- Certification auditors ask for evidence that CAPAs were effective — none exists
How it works
A step-by-step walkthrough of this use case in QEHS.
Log the nonconformance
Create a new CAPA record, link the source event (incident, audit finding, customer complaint), and assign it to a coordinator.
Contain immediately
The coordinator records immediate containment actions within the required timeframe.
Analyse root cause
Work through the five-whys or fishbone diagram, capturing causal factors at each level.
Assign corrective actions
Create action items with owners, due dates, and verification criteria. The system sends reminders at defined intervals.
Verify effectiveness
At the planned review date the coordinator marks each action as effective or not. Ineffective actions re-open the CAPA.
See it in action
Watch a short walkthrough of this use case in the QEHS platform.
Prefer a live demo? Book a 30-minute session with a solutions engineer.
Ready to try it?
Start your free trial and install in minutes.
No card required. Import a template, configure fields, and run your first workflow in under an hour.