QEHSCorrective & preventive action (CAPA)
Structure every CAPA — from root cause to effectiveness check — in one place.
QEHS Ethos CAPA software guides teams through containment, root cause analysis, corrective actions, and effectiveness verification. Auto-escalation ensures nothing is forgotten. Results feed quality-management dashboards and certification evidence packages.
The problem
- CAPAs live in a spreadsheet that nobody updates after month 1
- No consistent methodology — some teams do five whys, others do nothing
- Actions are emailed; follow-ups are forgotten
- Certification auditors ask for evidence that CAPAs were effective — none exists
How it works
A step-by-step walkthrough of this use case in QEHS.
Log the nonconformance
Create a new CAPA record, link the source event (incident, audit finding, customer complaint), and assign it to a coordinator.
Contain immediately
The coordinator records immediate containment actions within the required timeframe.
Analyse root cause
Work through the five-whys or fishbone diagram, capturing causal factors at each level.
Assign corrective actions
Create action items with owners, due dates, and verification criteria. The system sends reminders at defined intervals.
Verify effectiveness
At the planned review date the coordinator marks each action as effective or not. Ineffective actions re-open the CAPA.
See it in action
Watch a short walkthrough of this use case in the QEHS platform.
Prefer a live demo? Book a 30-minute session with a solutions engineer.
Frequently asked questions
- What is CAPA software?
- CAPA software manages corrective and preventive actions through containment, root cause analysis, action implementation, and effectiveness verification. QEHS Ethos guides teams through each stage with a structured workflow.
- How does QEHS Ethos stop CAPAs from stalling?
- Auto-escalation alerts action owners and their managers as due dates approach or pass, and effectiveness checks are required before a record can close.
- Does it support certification audits?
- Yes. Completed CAPA records feed quality-management dashboards and certification evidence packages.
Ready to try it?
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