QEHSCorrective & preventive actions (CAPA)
Close the loop on every finding — from root cause to effectiveness check.
QEHS CAPA module lets quality and safety teams manage corrective and preventive actions from any source (audit, inspection, incident, observation). Each action has an owner, due date, and closure criteria; effectiveness checks are required before final closure.
The problem
- Corrective actions are created but never tracked to closure
- No effectiveness verification — the same problem recurs
- CAPA cycle times are unknown until an audit raises the gap
How it works
A step-by-step walkthrough of this use case in QEHS.
Create the CAPA
Open the CAPA module, link the source record (incident, audit finding, observation), describe the problem statement.
Identify root cause
Work through the root cause analysis (five whys, fishbone) and document the primary cause.
Define corrective actions
Add actions with owners and due dates; the system sends reminder notifications as due dates approach.
Verify effectiveness
After action completion, the effectiveness check step confirms the root cause is eliminated before closure.
Report cycle time
Management dashboard shows open CAPAs by source, overdue items, and average cycle time by department.
See it in action
Watch a short walkthrough of this use case in the QEHS platform.
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