QEHSSituation
Pre-QEHS, Northwind’s plants each ran their own NCR workflow. Corporate quality needed 8 calendar days just to roll up a weekly Pareto. CAPAs sat unassigned for weeks. Supplier PPM was a monthly manual export.
Customers / Manufacturing
NCR-to-CAPA cycle time cut from 31 to 9 days across 14 plants.
A Tier 1 automotive supplier consolidated four NCR spreadsheets, two CAPA databases, and three supplier scorecards into one Composer-built QMS.
ManufacturingQualityNCRCAPASupplier qualityIATF 16949
-71%
NCR-to-CAPA cycle time
14
Plants on one tenant
42%
Fewer repeat findings
Approach
- Rolled out a single NCR module across all 14 plants with plant-specific guard rails
- Embedded 8D + 5-Why templates into the CAPA workflow
- Connected SAP and JD Edwards ERP via webhooks for work-order + lot context
- Supplier scorecards generated from the same data — no re-keying
Outcomes
- NCR-to-CAPA cycle time dropped from 31 days to 9
- Repeat findings reduced 42% in the first audit cycle
- Supplier quality team reduced reporting time from 6 hours to 20 minutes per week
“We replaced four tools with one. The Composer let us standardise NCR across plants without forcing a one-size-fits-all form — each plant kept its idiosyncrasies, we finally got our data.”
Identifying details anonymised pending reference agreement. Metrics reported by deployment team.
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