QEHSSituation
HACCP logs were paper, three-ring binders. SQF audits required a six-week evidence hunt. Customer complaints lived in a helpdesk ticketing tool disconnected from quality.
Customers / Food & beverage
HACCP + SQF evidence collection automated across 9 facilities.
A packaged-foods manufacturer unified HACCP monitoring, SQF audits, and customer-complaint investigation.
Food & beverageQualityHACCPSQFCustomer complaintsSupplier quality
5d
SQF audit prep
-68%
CCP response time
-41%
Complaint-to-CAPA
Approach
- HACCP monitoring module with CCP-specific deviation triggers
- SQF audit + evidence packet generation
- Customer complaints module linked to lot + supplier + CAPA
- Supplier corrective action tracker with SLA enforcement
Outcomes
- SQF audit prep cut from 6 weeks to 5 days
- CCP deviation response time reduced 68%
- Customer complaint-to-CAPA cycle time cut 41%
“Our SQF auditor said it was the cleanest evidence set he’d seen this year. We spent our prep week training new hires, not hunting for logs.”
Identifying details anonymised pending reference agreement. Metrics reported by deployment team.
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