QEHSSituation
Patient-safety events were reported in five different channels. Root-cause analyses were inconsistent. Joint Commission surveys triggered a 3-week scramble.
Customers / Healthcare
Patient-safety event triage to root-cause in 72h median.
A regional hospital network consolidated patient-safety event reporting, root-cause analysis, and Joint Commission evidence on one platform.
HealthcareRisk & compliancePatient safetyRCAJust-CultureJoint Commission
<72h
Triage to RCA start
2d
TJC prep (was 3 wks)
3x
Reporting rate
Approach
- Patient-safety event intake with anonymous + named channels
- Structured RCA with ICAM-style contributing factor coding
- Just-Culture classification with step-up approvals
- Joint Commission evidence bundle generated on demand
Outcomes
- Event triage to RCA start cut from 9 days to under 72 hours
- Joint Commission prep reduced from 3 weeks to 2 days
- Reporting rate up 3x — leading-indicator visibility improved
“A Just-Culture workflow with step-up approvals changed how our teams report. The reporting rate tripled — because people finally trusted the system.”
Identifying details anonymised pending reference agreement. Metrics reported by deployment team.
Your program could be here
Stand up your first QEHS module in weeks, not quarters.
Design partner slots still open — early pricing, dedicated implementation, and reference-story co-creation.