QEHSSituation
Linemen carried clipboards. Back-office data entry lagged 72 hours. Failing asset signals reached engineering too late.
Customers / Utilities
Inspection turnaround cut from 9 hours to 28 minutes per substation.
A regional utility replaced paper substation inspections with QR-tagged mobile capture across 412 sites.
UtilitiesAsset managementAsset inspectionsPreventive maintenanceReactive work orders
-94%
Inspection turnaround
412
Substations covered
+38%
PM coverage
Approach
- Asset register with substation → bay → device hierarchy
- QR-tagged devices resolve to pre-filled inspection records
- Offline capture with sync on truck dock
- Computed asset-health score feeds reactive work-order priority
Outcomes
- Per-substation inspection time down 94%
- Defects routed to engineering within 30 minutes, not 72 hours
- Preventive maintenance coverage up 38%
“The phone replaced the clipboard. Engineering sees defects the same shift they’re found. We’re catching asset degradation we used to miss entirely.”
Identifying details anonymised pending reference agreement. Metrics reported by deployment team.
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